Monitoring Panel
All orders in one place. Full control over the situation on the line and the quality of service.
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Features

Back office agent workplace for orders management

Call center features

VoIP integration

Live chat integration

Automatic calculation of delivery time

Automatic distribution of orders between operators

Automatic distribution of orders between locations

Automatic control of order status

Notifications about problems and delays

Informing customers about delays or changes in the order

Virtual assistants with auto calling mode

Integration with payment gateways

Automatic control of online payments, debits and refunds

Integration with SMS gateways

Feedback and problem management

A quick look at the Monitoring Panel

More than 3 million orders
have already been ordered and delivered using the Dots Platform

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