Orders may not be assigned to an active courier for several reasons:

• The courier's GPS is turned off.

• The courier's phone settings are set to prohibit the courier application from recognizing their location.

• The courier is outside the set work radius for his type of courier in the delivery service settings.

• In the logistics settings, the mode of manual order distribution is enabled.

• All received orders are still on the Pre-orders tab. ** (The order will be distributed to the courier and will be displayed on the Active tab when there will be less than 40 minutes before the pick-up time) **.

---

Link to this article: ** here **