F.A.Q.
Working with third party services.
"By coordinates" mark in the order information in the Monitoring Panel
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Add a hotline number
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Adding and Editing a Menu
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Adding products to a new category
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Algorithm for correctly exporting CSV reports to Excel
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Are promo codes one-time use or can they be used multiple times?
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Can the style and font size be changed in the settings of the start screen?
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Changing the client's language when placing an order on the site by the operator
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Creating a new company address
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Delivery costs can be configured at two levels:
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Difference of data in the Archive of the Monitoring Panel, depending on the change in the "All companies" filter
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Discount when choosing a specific type of delivery
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Display products category in the form of a grid / tile
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Display the status of the first order for a new customer
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Displaying couriers in the Monitoring Panel, on the Couriers tab
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Displaying data on the client's floor and entrance in the courier application
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Displaying mini-slider slides in the mobile version of the site
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Displaying SEO texts from the Control Panel → Cities → Translations page
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Displaying the currency icon in placed and completed orders
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Displaying the language switcher in the mobile app
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Distribution of orders with the "Prepayment!" note
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Distribution of the first order to the restaurant, if this setting is disabled
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Does the platform have protection against fraud attacks, DDoS attacks and spam?
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Editing the menu for individual addresses of the same city
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Error 400 when generating a report in the Archive of the Monitoring Panel
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Fast adding items to the cart and hardtouch
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For the correct operation of several languages, it is necessary to complete several points:
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Format and size of the background image for the start screen on the main page of the site
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Format and size of the background image on the main page of the site
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How can a client pay extra if the company increased the check, but they have no cash?
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How can a customer leave a review when placing an order through the site?
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How can a dish be distinguished from others, marked as a new one?
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How do tariffs, tariff zones and delivery costs work?
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How does a customer's address affect available delivery methods?
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How does order distribution work?
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How does the Ant Logistics service work?
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How does the User limit field work in the promo campaign settings?
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How is it possible to place an order with delivery to the door without specifying the floor?
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How is the delivery time calculated for orders placed on As soon as possible?
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How many characters can be entered in the Information about the restaurant field?
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How many phone numbers are best to use at work?
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How quickly does the blocking of clients / users take effect?
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How to add a courier to the system?
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How to add a new dish?
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How to add a new operator to the system?
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How to add packaging cost?
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How to add packaging?
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How to change a review or rating in an order?
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How to change the courier in an active order?
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How to change the delivery cost for an order?
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How to change the delivery cost for distant areas?
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How to change the delivery time of an order?
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How to change the dispatch time of the order in the company?
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How to change the footer text on the main page of the site?
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How to change the order content in the order card?
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How to change the payment method in an active order?
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How to change the price of a dish?
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How to charge compensation to the client, or make amends to them for any problematic situation?
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How to create a gift promotion for the first client?
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How to create a new user?
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How to create a promo code?
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How to determine the ratio of orders paid in cash to orders with online payment? Are there any standards for this indicator?
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How to distinguish a first client from a regular one.
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How to download data on customers with the number of their orders?
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How to enter the Courier Application?
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How to find a client by phone number in Binotel?
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How to find out if an order with online payment is paid or not?
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How to find out the number of repeat orders of a particular customer for a certain period?
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How to find out the total number of customer's orders?
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How to find out the transaction/online payment number in Fondy?
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How to get a direct link to a restaurant?
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How to get feedback from customers who placed an order through the site?
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How to get into the Client Card?
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How to implement a pizza constructor so that users can assemble pizza from different ingredients?
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How to install the GetCall Binotel widget?
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How to make a 2 + 1 promotion (when ordering two pizzas - the third one is for free)?
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How to make the operator able to charge cashback?
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How to notify customers that the company has not yet launched and orders are not being accepted?
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How to open a client card from Binotel?
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How to pause the city?
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How to put the company on pause?
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How to remove / add content blocks on the main page of the site?
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How to restrict users' access to the Control Panel?
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How to send a conversation record?
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How to send an SMS message via Binotel?
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How to set the maximum number of orders per hour for the operator to process?
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How to set up a Certificate promotion?
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How to set up a Custom promotion?
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How to set up a free delivery promotion?
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How to set up a gift promotion using a promo code?
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How to set up logistics so that orders are delivered no later than 60 minutes?
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How to specify individual Maxi-sliders for different cities on the Main page of the website?
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How to tie the work of couriers to a specific address of the company?
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How to understand if an order with online payment was paid or not?
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How to view all unaccepted reviews for a company?
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How to work with orders in the Courier Application?
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How will a page with its own content on a subdomain affect indexing?
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If I change the address, latitude and longitude for a company, can it be used as a new one?
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If the promotion status is Hidden and the application type is Automatically, will the discount be applied?
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If there are streets with the same name in the city, how will the system determine the correct address of the customer?
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Inaccurate display of the courier's location in the app
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Is it possible to add a callback widget from Binotel to the site?
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Is it possible to add a promotion for a specific type of delivery?
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Is it possible to add any code to the site?
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Is it possible to add multiple contact numbers to be displayed on the site?
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Is it possible to automatically distribute promo codes to users who have installed the app?
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Is it possible to change/remove city categories?
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Is it possible to delete the entire restaurant menu at once?
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Is it possible to download the report separately for each address of one city?
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Is it possible to edit an order after it has been placed?
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Is it possible to independently design an icon for an application?
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Is it possible to make a promo code for a discount of a certain amount with a limit on the number of uses?
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Is it possible to make the Splash Screen colour and the application structural colour different in the mobile app?
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Is it possible to partially pay the check in cash, for example for alcohol?
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Is it possible to remove the Popular Dishes section?
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Is it possible to set a minimum order amount?
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Is it possible to set the expiration time for promotions?
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Is it possible to set up a fixed amount of cashback when ordering certain products?
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Is it possible to set up additional notifications about new orders in the Monitoring Panel?
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Is it possible to set up an automatic discount for all new customers?
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Is it possible to specify several different time intervals in one day in the promotion working schedule?
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Is it possible to view the online payment for a payment of 1 UAH?
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Is it technically possible to make an invitation link to the app "Invite a friend = get a gift"?
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No notification in Dots Delivery courier app
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Online payments have the following progress statuses:
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Payment for orders that are marked with a "Clarify!" note
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Poor performance of one of the services with which integration is configured
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Promo code writing rules
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Promo codes expiration limits
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Recommendations for the distribution of orders during peak hours
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Release of the new application design
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Release of the new website design
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Replacing a large logo icon (snippet/snippet) with a promotion banner
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Restriction of new users by order amount
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Restriction of user access to reports, while there is the ability to view the Archive of orders
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Route data. Delivery Distance Calculation
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Route planning from the company to the client
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Setting up product categories to use filters for specializations of companies
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Setting Up Webhooks for Stripe
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The "Free Delivery" promotion, in which cases does the client still pay for the delivery of the order?
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The Courier Call functionality is unavailable
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The customer cancelled an order paid online. When will the money be returned to them?
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The note "Not enough ratings" in the rating of companies
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The order was distributed to the address of the company, which is located farther from the client
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The process of connecting the domain on which the operating site is located to the platform
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Unable to finish drawing delivery area
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Unable to log into account with current username and password
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User groups
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What are Account. Performer, Account. Contractor's details fields on the Payments tab in the City setting are needed for?
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What are the requirements for the customers' smartphones?
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What data about the client is stored in the system?
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What do I need to set up ads for my app through Facebook?
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What do the order colors in the Company Panel/Dots Business mean?
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What does error 403 mean?
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What does the green checkmark next to a review in the Company Panel mean?
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What does the message "Oops.. You have exceeded the number of failed attempts. Please try again in 30 minutes" mean?
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What happens to the order if the online payment period has expired?
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What is AOLT (average order lead time)?
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What is the Contact numbers field used for?
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What is the difference between a calculated average order lead time and a client average order lead time?
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What is the difference between the Average time for orders in the kitchen and the Average time for receiving and preparing orders?
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What is the difference between the types of interaction with couriers?
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What is the effect of the Dispatch Delay (green) and Dispatch Delay (red) parameters in the city's logistics settings?
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What is the logic of merging orders?
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What is the optimal frequency and time of sending Push notifications to users with the best conversion?
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What payment methods are available on the platform?
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What to do if the Binotel plugin is installed, but the cards do not appear?
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What to do if the promo code for the discount did not work for the guest?
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When changing a link to a category, is it possible to set up a redirect from the old link without losing traffic?
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Where can the company track orders besides the POS system?
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Where is it possible to see the distance to the client?
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Where is it possible to see the total amount of compensation to couriers in the Aggregator mode?
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Where is the Logistics tab located?
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Where to download the Phonerlite program?
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Where to view online payment statistics?
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Where to view the service operation reports?
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Why are orders not displayed in the Broadcast tab in the courier app?
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Why are the orders of one customer assigned to the same operator?
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Why aren't any tabs showing up in the Control Panel?
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Why can orders be automatically assigned to a courier in the Broadcast mode?
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Why can't a customer place an order if their address is near the company?
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Why can't the company change the dispatch time?
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Why can't the company choose/change the dispatch time in the Company Panel?
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Why did the courier/delivery time change after changing the address?
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Why do SMS messages send incorrect delivery times?
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Why does an operator receive an error when accepting an order?
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Why does the amount in the General statistics of online payments parameter differ from the real one?
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Why does the product description field on the site display the text "and that says it all"?
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Why doesn't the edit address field appear in the order card?
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Why doesn’t it transfer from the site to social network accounts when clicking on the corresponding icons (Instagram / Facebook)?
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Why don't users receive Push notifications after launching a campaign?
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Why is event conversion counted incorrectly when adding a Facebook Pixel?
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Why is it empty in the Monitoring Panel, in the Couriers tab?
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Why is it not possible to host a site on a subdomain?
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Why is it not possible to pay with a foreign bank card?
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Why is the courier app not displaying the data on Working Time and the Average Number of Orders?
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Why is the name of the city not displayed on the main page of the site?
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Why is the route not displayed for couriers, and the navigator is not found?
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Why may orders not automatically be distributed to the courier?
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Why might the Binotel plugin not display customer data?
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Why orders are not distributed to the operator?
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Why orders may not be received if the city and companies are On?
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Why the next order of the client was not distributed to the same operator?
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Why the order may not be distributed to the nearest courier?
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Why was the order placed outside the delivery area of the company?
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Will the promotion be displayed outside the schedule of its action specified in the settings?
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Will the user receive a confirmation code in an SMS if he orders by phone through the operator?
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Work statistics for each individual courier
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