2.0 F.A.Q.
Answers to the most frequently asked questions
2.0 “Need change from” field when paying in cash
Some readers
2.0 Access to Reports in Control Panel
Some readers
2.0 Add or edit the URL of a city webpage
Some readers
2.0 Adding extra fields to user information
Few readers
2.0 Additional payment by courier at the restaurant when the order price changes
Some readers
2.0 Are push notifications sent to unauthorized users?
Some readers
2.0 Can promo codes be repeated at the same company level?
Few readers
2.0 Can SEO texts be edited?
Few readers
2.0 Can the site be hosted on a different domain?
Few readers
2.0 Can users edit or delete their reviews?
Some readers
2.0 Cash discount or certificate - do you mean a promo code?
Few readers
2.0 Customer support in chats of popular messengers. Integration of chatbots through the SendPulse service
Some readers
2.0 Decoding fields of information loaded from the Archive
Some readers
2.0 Delivery to the settlements located in the region of the city
Some readers
2.0 Display of promotions outside their work schedule
Few readers
2.0 Displaying city category names on the site
Some readers
2.0 Do app download links change when they are updated?
Some readers
2.0 Do customers receive an "abandoned cart" notification if the user hasn't placed an order?
Some readers
2.0 Does the API send feedback from customers?
Few readers
2.0 Does the Webhook field on the company address page need to be filled in?
Some readers
2.0 Dots Delivery App Download Links
Some readers
2.0 How can you share a link to a product, company or promotion?
Few readers
2.0 How do I top up my SendPulse account?
Some readers
2.0 How do logistics settings work?
Few readers
2.0 How does priority work?
Few readers
2.0 How does the automatic order distribution to the courier work?
Few readers
2.0 How is delivery/arrival time calculated?
Few readers
2.0 How is it possible to notify users of the system in case of an emergency?
Few readers
2.0 How is the Company Panel different from the Monitoring Panel?
Few readers
2.0 How is the delivery time calculated for orders placed for a certain time?
Some readers
2.0 How long does it take for a customer to get a refund?
Some readers
2.0 How many phone numbers does the site need?
Few readers
2.0 How to add a field to specify the number of persons on the site?
Few readers
2.0 How to add modifiers with images/pictures?
Some readers
2.0 How to calculate and indicate tariff zones on the map?
Some readers
2.0 How to calculate the number of new and repeat customers?
Some readers
2.0 How to change a review or rating?
Some readers
2.0 How to change address coordinates?
Few readers
2.0 How to change delivery to takeaway and vice versa in an active order?
Some readers
2.0 How to change location coordinates?
Some readers
2.0 How to change statuses and close reviews?
Few readers
2.0 How to change the composition of the order?
Some readers
2.0 How to change the delivery zone?
Some readers
2.0 How to change the design of the website?
Few readers
2.0 How to change the operator?
Some readers
2.0 How to change the payment type in the order?
Some readers
2.0 How to check if an address falls within the delivery zone?
Few readers
2.0 How to choose the right classifier for a dish?
Some readers
2.0 How to close the cash desk if the delivery amount is not in the receipt?
Few readers
2.0 How to copy the order number?
Few readers
2.0 How to create a link to the Company Panel for a restaurant?
Some readers
2.0 How to create a problem with or without being related to an order?
Some readers
2.0 How to create a promotion for a Gift?
Few readers
2.0 How to create a promotion?
Few readers
2.0 How to create slots?
Few readers
2.0 How to deal with the accumulation of pre-orders for the same time?
Few readers
2.0 How to debit and credit cashback?
Some readers
2.0 How to delete all promo codes?
Few readers
2.0 How to delete promotions?
Some readers
2.0 How to delete slots?
Some readers
2.0 How to download promo codes to a file?
Some readers
2.0 How to edit slots?
Some readers
2.0 How to enable payment through the terminal?
Some readers
2.0 How to enable the function of accepting orders "As soon as possible"
Some readers
2.0 How to enter the Company Panel?
Some readers
2.0 How to export statistics?
Some readers
2.0 How to filter active orders by couriers
Some readers
2.0 How to find a client by phone number?
Some readers
2.0 How to find an order by number?
Some readers
2.0 How to find out how many customers have installed the application?
Some readers
2.0 How to find out how many customers have not completed placing an order?
Few readers
2.0 How to find out the payment type of an order?
Few readers
2.0 How to generate a QR-code for the site?
Some readers
2.0 How to generate statistics on couriers' delays?
Some readers
2.0 How to get customers interested in installing the app on their phone?
Few readers
2.0 How to get feedback from clients?
Some readers
2.0 How to include the Courier in the order acceptance process?
Few readers
2.0 How to install Google Analytics in an app?
Few readers
2.0 How to launch a Push campaign?
Some readers
2.0 How to leave a note about an order?
Some readers
2.0 How to log in to the Company Panel/Dots Business app?
Some readers
2.0 How to make a 2 + 1 promotion (when ordering two pizzas - the third one is for free)
Few readers
2.0 How to make the operator see their / other operators' orders?
Some readers
2.0 How to mark the person responsible for the delay?
Few readers
2.0 How to merge two orders?
Some readers
2.0 How to pause a dish?
Some readers
2.0 How to place a test order without enabling a restaurant?
Some readers
2.0 How to process customer reviews in the Monitoring Panel?
Few readers
2.0 How to put a courier on the line?
Few readers
2.0 How to put a dish in first place in the rating?
Few readers
2.0 How to remove / add a phone number on the site?
Few readers
2.0 How to respond to a comment/review from a customer?
Some readers
2.0 How to respond to a customer review on a website?
Some readers
2.0 How to see if there were problems with the client?
Some readers
2.0 How to see reviews from a particular client, understand their loyalty?
Some readers
2.0 How to send a payment link to a customer after changing the payment method?
Few readers
2.0 How to set the cashback expiry date?
Some readers
2.0 How to set up a Discount promotion?
Few readers
2.0 How to set up a promotion for certain dishes at the city level?
Few readers
2.0 How to set up notifications for customers about cashback burnout?
Few readers
2.0 How to set up the automatic distribution of orders?
Some readers
2.0 How to switch the language on the website and in the mobile app?
Few readers
2.0 How to track analytics on push campaigns?
Some readers
2.0 How to upload product feed for Google smart banner?
Few readers
2.0 How to view the average receipt per customer?
Few readers
2.0 Information about the number of sales of specific items (products/dishes)
Some readers
2.0 Invoices for payment separately for each point, according to their turnover
Some readers
2.0 Is it necessary to specify the exact mileage in the tariff zone settings?
Some readers
2.0 Is it possible to add a contact phone number or a quick contact button to the main page?
Some readers
2.0 Is it possible to add a Facebook pixel to the site?
Some readers
2.0 Is it possible to add an additional page to the site?
Some readers
2.0 Is it possible to add filters by companies for a mono-brand project?
Few readers
2.0 Is it possible to add links to the text of push notifications?
Some readers
2.0 Is it possible to add separate offer agreements for different companies on the site?
Some readers
2.0 Is it possible to add the Hotjar analytics service?
Some readers
2.0 Is it possible to add the Plerdy analytics service?
Some readers
2.0 Is it possible to auto-complete the address field after entering the first letters?
Some readers
2.0 Is it possible to auto-complete the customer's address when placing an order?
Few readers
2.0 Is it possible to change the delivery type in an active order?
Few readers
2.0 Is it possible to create a Discount promotion for certain products at the city level?
Few readers
2.0 Is it possible to create different promotions for a multi-brand?
Some readers
2.0 Is it possible to develop custom icon designs for food categories?
Some readers
2.0 Is it possible to disable the courier tracking function on the map?
Some readers
2.0 Is it possible to display the entire menu at once without using categories?
Some readers
2.0 Is it possible to exclude certain time slots in the Planned Logistics mode?
Few readers
2.0 Is it possible to format text, change fonts and their size?
Some readers
2.0 Is it possible to highlight promotional products in the cart?
Few readers
2.0 Is it possible to leave notes in the system informing about the need to make a discount on the next order?
Some readers
2.0 Is it possible to limit the client's choice to only one promotion if several are valid at the same time?
Few readers
2.0 Is it possible to make a QR code for orders with different types of delivery?
Few readers
2.0 Is it possible to moderate the reviews that are displayed on the site?
Few readers
2.0 Is it possible to prioritize the delivery type on the checkout page?
Few readers
2.0 Is it possible to remove Dots Platform employees from the Control Panel?
Some readers
2.0 Is it possible to remove the main page of the site, transferring the client directly to the company page?
Few readers
2.0 Is it possible to sell alcohol through the platform?
Some readers
2.0 Is it possible to set the cashback to expire after 30 days?
Few readers
2.0 Is it possible to set the radius for each courier type?
Some readers
2.0 Is it possible to set up a notification when the status of a company changes to Pause?
Some readers
2.0 Is it possible to set up a promo code to be used once in all companies?
Few readers
2.0 Is it possible to set up different payment methods for certain delivery types?
Few readers
2.0 Is it possible to set up points accrual for customers?
Few readers
2.0 Is it possible to set up the ability to pay with bonuses for a certain part of the receipt? (certain % of the receipt)
Few readers
2.0 Is it possible to transfer orders via API?
Some readers
2.0 Is it possible to turn off pre-orders?
Some readers
2.0 Is it possible to update/replace the app icon?
Few readers
2.0 Is mileage counted in the courier app?
Few readers
2.0 Is there a possibility that all orders get on the Broadcast, and the couriers choose orders on their own?
Few readers
2.0 Limiting the use of the promo code only in the app
Some readers
2.0 Locating the user's city on the website and in the app, if there are several of them
Some readers
2.0 Matching of the same address to different coordinates on the map
Few readers
2.0 Notifications when an order is ready for dispatch
Some readers
2.0 Online payment at the institution level was automatically disabled
Read often
2.0 Optimal working mode of couriers for large multi-brand networks
Some readers
2.0 Option to send push notifications with graphics
Some readers
2.0 Order cancellation in the Company Panel
Few readers
2.0 Order sorting logic on the Active and Pre-orders tab in the Monitoring Panel
Some readers
2.0 Schedule for the automatic robot call
Few readers
2.0 Setting the delivery time as for pedestrian couriers
Few readers
2.0 The company does not receive robot calls with new order notifications
Few readers
2.0 The website is down. DNS_PROBE_FINISHED_NXDOMAIN error
Few readers
2.0 Triggering of promotions for pre-orders for the day outside their established schedule
Some readers
2.0 User's personal account on the site
Few readers
2.0 What are the requirements for app preview images in the Play Market and App Store?
Few readers
2.0 What happens if you put the city on pause?
Few readers
2.0 What is affected by classifiers?
Some readers
2.0 What is the Broadcast mode?
Some readers
2.0 What is the fault tolerance level of Dots Platform? Are backups kept?
Some readers
2.0 What is the logic of order distribution if all addresses use the city polygon as a delivery zone?
Some readers
2.0 What is the maximum length allowed for user passwords?
Few readers
2.0 What is the maximum number of characters allowed in Push campaigns?
Few readers
2.0 What is the maximum priority value for products (dishes)?
Some readers
2.0 What should an operator do if a customer wants to add items to an active order?
Some readers
2.0 What should be the size of uploaded photos of products (dishes)?
Few readers
2.0 What to do if duplicate orders are displayed in the Monitoring Panel?
Some readers
2.0 What website and application design elements are editable?
Few readers
2.0 When are customers notified?
Few readers
2.0 When will a customer's review be visible on the website and in the app?
Few readers
2.0 When will the cashback expiration timer start?
Few readers
2.0 Where is it possible to configure operator filters and how to use them correctly?
Some readers
2.0 Where is it possible to see customer reviews?
Some readers
2.0 Where is it possible to see the history of actions on an order to understand who did what?
Few readers
2.0 Where is the big logo icon displayed?
Some readers
2.0 Where to find a link to mobile applications?
Few readers
2.0 Where to view application download reports?
Some readers
2.0 Where to view the total amount of online payments?
Few readers
2.0 Whether the client will receive a notification about the cashback burnout?
Some readers
2.0 Who can see the client's wishes for the order?
Few readers
2.0 Why a customer can not place an order with Siri?
Some readers
2.0 Why are there no Companies mark on the map with the delivery area of the city?
Some readers
2.0 Why aren't slots showing up on the checkout page?
Few readers
2.0 Why can't a courier use an iOS 11 phone to work?
Few readers
2.0 Why can't I edit the address in completed orders in the order card?
Some readers
2.0 Why can't the user enable/disable the operator?
Few readers
2.0 Why cities may not be displayed in the mobile apps and on the website?
Some readers
2.0 Why did the Monitoring Panel receive an order with a processing time earlier than the current one?
Some readers
2.0 Why do couriers turn off every day?
Some readers
2.0 Why do not all orders display information about the apartment number and floor?
Few readers
2.0 Why do the amounts for orders in the Archive on the Finance and Orders tabs not match?
Few readers
2.0 Why does a 403 error appear in the Monitoring Panel when trying to enable couriers?
Some readers
2.0 Why does a sound signal appear in the Monitoring Panel when there are a certain number of notifications?
Some readers
2.0 Why does the customer not receive an SMS with a confirmation code?
Some readers
2.0 Why doesn't the "Ready" button appear in the Dots Business app when ordering for pickup?
Some readers
2.0 Why doesn't the zone drawing tool appear when editing a delivery zone?
Some readers
2.0 Why is it important for companies to receive notifications in the Company Panel?
Few readers
2.0 Why is it impossible to pay for an order on the site using ApplePay?
Few readers
2.0 Why is it necessary to specify the packaging of products and how to do it?
Some readers
2.0 Why is online payment not available to the client?
Some readers
2.0 Why is the client unable to pay for the order online if more than 30 minutes have passed?
Few readers
2.0 Why is the Courier on the map function not available in the app?
Some readers
2.0 Why is the image in the mini slider displayed offset to the side?
Few readers
2.0 Why is the phone number of the institution that fulfills the order not indicated in the system SMS messages?
Few readers
2.0 Why is the program not searching for a new courier when removing an order from a current courier manually?
Some readers
2.0 Why is the restaurant menu not displayed on the website?
Some readers
2.0 Why is there no data in the Total working time parameter in the courier application?
Some readers
2.0 Why is there no sound in the Monitoring Panel?
Some readers
2.0 Why isn't cashback calculated if there are transactions?
Some readers
2.0 Why might a successfully completed order not be displayed in the Archive tab of the Monitoring Panel?
Some readers
2.0 Why might the promo code not be applied?
Few readers
2.0 Why the discount promotion with promo code isn't working?
Some readers
2.0 Why wasn't the order distributed to a company?
Few readers
2.0 Why, after accepting an order notification, it may not appear on the Active tab?
Some readers
2.0 Why, when the client indicated the apartment number when placing an order, is it not displayed in the courier application?
Few readers
2.0 Work with system reports
Some readers
Callback button on the site (operator's call)
Some readers
In what cases does the Order is ready button appear in the Company Panel?
Some readers
Where to download the client database?
Some readers