Command center
Monitoring Panel
All orders in one place. Full control over the situation on the line and the quality of service.
Everything on one screen
Features
Back office agent workplace for orders management
Call center features
VoIP integration
Live chat integration
Automatic calculation of delivery time
Automatic distribution of orders between operators
Automatic distribution of orders between locations
Automatic control of order status
Notifications about problems and delays
Informing customers about delays or changes in the order
Virtual assistants with auto calling mode
Integration with payment gateways
Automatic control of online payments, debits and refunds
Integration with SMS gateways
Feedback and problem management
Inside the panel
A quick look at the Monitoring Panel
Swipe or scroll to browse the Monitoring Panel screens
More than 3 million orders
have already been ordered and delivered using the Dots Platform
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