The Dots app takes card payments online, Apple Pay and Google Pay at checkout, and card terminals for couriers and pickup counters. The customer picks whatever is fastest for them; the order and the money land in the same system on your side.
Payment is where carts die — or don't
Checkout is the last screen before revenue, and the screen with the most abandonment. Typing 16 card digits on a phone is exactly the kind of friction that ends an order; Apple Pay and Google Pay compress the whole step into one biometric confirmation. Branded apps built on Dots convert up to 35% of visitors into buyers, and a checkout with no typing is a big part of that number. We broke down where restaurant carts actually die — payment friction is consistently near the top.
Prepayment also removes two quiet costs. First, cash handling: no change for couriers to carry, no end-of-shift reconciliation surprises. Second, no-shows: a customer who paid online almost never abandons the order, while cash-on-delivery orders get refused at the door often enough to show up in your P&L as wasted food and courier time.
How it works in the Dots app
You connect one or more payment providers in the admin panel — the platform supports multiple acquirers, so you can pick the rates that suit your market. From there, checkout adapts by itself: Apple Pay shows on iOS, Google Pay on Android, and returning customers see their saved cards. For couriers and pickup points, orders can be marked for terminal payment, so the driver takes the card at the door.
Every payment is attached to its order. Dispatchers see paid and unpaid orders at a glance in the monitoring panel, and refunds are issued from the order card in the admin panel — no logging into a separate acquirer dashboard to find a transaction. The whole setup is part of the standard launch, which takes about two weeks.
Who gets the most out of it
- High-volume delivery operations, where cash reconciliation and door refusals cost real money every week.
- Dark kitchens and delivery-only brands with no counter — online payment is the only payment.
- Pickup-heavy venues, where a prepaid order means the customer grabs the bag and leaves in seconds.
Related features
Branded app with payments, ordering site, and delivery management — launched in about two weeks.