The Dots app connects to your POS system, so every order placed in the app appears in the same queue as dine-in orders — with items, modifiers, comments, and payment status already filled in. The menu flows the other way: dishes, prices, and stop-lists come from the POS and update in the app automatically.
Re-typing orders is where money leaks
Without an integration, someone on staff reads each online order off a screen and punches it into the POS by hand. That person costs money every shift, adds 2–5 minutes to every order at peak, and makes mistakes exactly when it hurts most — on a busy Friday. A wrong item on a prepaid order means a refund, a re-fire, or a one-star review; every one of those costs more than the dish did. We covered the full math of manual re-entry in why your online orders should land in the POS by themselves.
Stop-list sync quietly protects revenue too. When a dish runs out, it disappears from the app within moments — so customers never pay for something the kitchen can't cook, and you never make the apology call.
How it works in the Dots app
You connect the POS once in the admin panel. From then on, the menu — categories, dishes, prices, photos, modifiers — syncs from the POS to the app, so your team keeps editing the menu in one place, not two. Orders travel the opposite way in real time: the app order arrives in the POS with its service type (delivery, pickup, dine-in) and payment already marked, and fiscal receipts are handled by the POS as usual.
If a venue has no POS at all, the app still works standalone with the Dots order management tools — the integration is an option, not a requirement. Either way, connecting a supported POS is part of the standard launch, which takes about two weeks.
Who gets the most out of it
- Venues already living in a POS — the kitchen workflow stays exactly as it is, orders just arrive by themselves.
- Chains, where editing one POS menu must update every location's app at once.
- High-volume kitchens at peak hours, where 2–5 minutes of re-typing per order is the difference between 40-minute and 60-minute delivery.
Related features
- Online payment, Apple Pay, Google Pay and payment terminals
- Detailed analytics
- Delivery, takeaway, table reservation, dine-in
Branded app, ordering site, and POS integration — launched in about two weeks.