Most ordering apps handle exactly one scenario: delivery. Your guests have four. The Dots app puts delivery, takeaway, table reservation, and dine-in ordering behind one login, one menu database, and one payment setup — so a customer who got your app for delivery also books Friday's table in it.
Every mode you don't offer is an order placed elsewhere
The revenue logic differs per mode, and each one is money you keep. A takeaway order carries zero courier cost — on a $20 ticket that's $3–5 of delivery expense that never happens, while the kitchen revenue stays the same. Dine-in ordering from the phone means guests order the second round without flagging a waiter; tables turn faster and staff cover more of the floor. Reservations fill seats you already pay rent on. And every one of these transactions lands in the same customer profile, feeding your order history, cashback balance, and push audience instead of a marketplace's database.
How it works in the Dots app
You enable modes per location in the admin panel — a dark kitchen runs delivery and takeaway only; a full restaurant turns on all four. Each mode gets its own settings: separate menus or prices where needed, its own working hours, its own order flow. Takeaway customers get pickup-time selection and turn-by-turn navigation to the pickup point. Delivery runs on your delivery zones with per-zone fees. Dine-in guests order to a table number, and staff see which table fired the order. If you're weighing phone-based dine-in ordering against printed QR menus, we compared them in QR menu vs ordering app.
Who gets the most out of it
- Restaurants with a dining room — the same app sells the Friday reservation and the Tuesday delivery.
- Coffee shops and fast casual — takeaway pre-orders skip the queue and shift lunch volume off the counter.
- Multi-format groups — enable different mode sets per location without separate software.
